1. Introduction
ResponsiveBid ("we," "us," or "our"), a product by StepUp Learning Labs, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform for AI-powered RFP response automation.
2. Information We Collect
In order to provide our services, we collect the following types of information:
- Account Information: Name, professional email address, and company details provided during registration.
- Bid Documentation: RFPs, past performance documents, insurance certificates, and other business files uploaded to your private "Knowledge Vault."
- Usage Data: Information about how you interact with our platform, including search queries and AI drafting requests.
3. How We Use Your Data
Your data is strictly used to power the ResponsiveBid platform. Specifically:
- AI Response Generation: We use your Knowledge Vault documents as context for Vertex AI (Google Cloud) to generate high-fidelity technical drafts.
- Compliance Auditing: To identify gaps between your company capabilities and RFP requirements.
- Service Improvement: To monitor system health and optimize the internal performance of our algorithms.
Important: We do NOT use your proprietary bid data or sensitive company documents to train public AI models. Your data remains isolated to your specific organization's tenant.
4. Data Security & Storage
We employ enterprise-grade security measures to protect your information:
- Encryption: All data is encrypted at rest and in transit using industry-standard protocols.
- Cloud Infrastructure: We host our services on secure infrastructure provided by Google Cloud Platform (Firebase and Vertex AI).
- Access Control: Only authorized personnel with a legitimate business need can access the technical infrastructure, and we maintain a strict "Zero-View" policy regarding your sensitive documents.
5. Third-Party Services
We share data with third-party service providers only as necessary to operate the platform:
- Google Cloud / Vertex AI: For data processing, storage, and generative AI features.
- Firebase: For user authentication and database management.
These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
6. Your Rights
You maintain full ownership of your data. You have the right to:
- Access the data we have stored about your organization.
- Request the deletion of your account and all associated Knowledge Vault documentation.
- Export your data at any time for your own records.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via the platform or email.
8. Contact Us
If you have any questions about this Privacy Policy, please contact our compliance team:
Email: sales@stepuplearninglabs.com